Our goal at People’s Voice Media is to use lived experience stories to change the world. One of the key ways in which we can do that is through building and supporting a movement of lived experience storytellers. In the run up to our conference, we’re asking anyone and everyone who works with lived experience stories to fill in our survey to help us get a better understanding of the challenges people face and what solutions we might be a part of. In this blog, Communications and Community Engagement Manager, Lauren, explains why we’re asking these questions, why now, and how you can help.

My role as Community Engagement Manager is a new one at People’s Voice Media, and, for me, the starting point for understanding how I do my absolute best in this job is to ask questions and listen to the answers. The world around lived experience storytelling is full of passionate, dedicated and frustrated people, who are often juggling competing demands on their time and energy. This is true of a mother fighting to get support for her autistic daughter who is struggling to feel safe attending school. It is also true of a NHS middle manager who wants to make the service they provide more person-centred, but is hampered by budgets and dismissive senior staff. We appreciate that most people don’t end up in this arena unless they care deeply about other people and about making things better.

So the big question in my head is: how can we support people to do that? Whatever we deliver, I want it to be absolutely the thing that helps people take their work or their advocacy forward. Of course, what that looks like will be different for everyone and their own individual circumstances and goals. But it is also crucial that we link people to build a community and a movement around lived experience storytelling. Doing a survey in this way helps us see common areas where we might step in to provide that extra training, support or expertise that will help people progress the change they are trying to make.

I’ve already had informal chats with people during our online Community Reporter Catch-Ups and skills sessions, but this survey is an attempt to formalise a bit of that learning and reach a wider range of people. In particular, those who aren’t able to, or haven’t been attracted to come to our events for whatever reason.

About the survey

Surveys aren’t generally how we work here at People’s Voice Media – we are always championing methods that give in-depth responses in people’s own words.

Gobby surveys are a little different to your standard tick-box response form, though. They allow free-text answers, so you can answer in your own voice. They also allow us to work a little bit with “the wisdom of crowds”, because when you are filling in a Gobby survey, you can find answers from other people that “match” your own, and give those answers your support too.

Here is a video from Gobby explaining a bit more about how their surveys work:

Ready to join in? Click here to complete the survey, or read on for more information.

What am I being asked to do?

Take our short survey over on Gobby, which contains 10 questions and should take about 15 mins to complete. You can complete it on a phone, tablet, or computer

The survey asks questions about:

• how you are using lived experience storytelling and the issues you care about
• how we can support you and what skills would you like to develop
• how we can make our support and communications more accessible to you
• creative and alternative ways of lived experience storytelling
• making sure we don’t cause harm or re-traumatise people in our work

Why should I take part?

We do have a carrot for you – everyone who takes part has the option to be entered into a prize draw to win a £50 gift voucher.

However, even if you’re not the lucky winner, we will actively use these answers to plan the activity and support that we offer to our network and community in the future, so if you’ve ever thought something like:

• “I wish People’s Voice Media would do a session on this topic.”
• “It would really help me if I could build some skills in writing policy briefs.”
• “I wish I could go to that catch-up, but lunchtimes don’t work for me at all, I’d rather meet in the mornings.”
• “I keep missing the advertising of these events because I’m not on Facebook.”

Or similar, then now is your chance to influence the direction of People’s Voice Media’s support.

Who can take part in the survey?

Anyone who works with or is involved with lived experience storytelling – in the broadest sense. You might be:

• a trained Community Reporter
• someone campaigning for change based on their own lived experience
• a professional whose role involves hearing and acting upon people’s lived experiences
• a community organiser or activist on an issue that affects people
• an academic with a research interest in lived experience methods
• someone with lived experience trying to get their voice heard

If you are interested in lived experience storytelling in any capacity, we’d love to hear from you. You don’t have to have worked with or engaged with People’s Voice Media before.

Also, if this applies to you, you might also be interested in attending some or all of our Stories for Change week of conversation and learning!

I’m interested in the results – will you be sharing them?

The survey is being run to tie into our week of conversation and learning, Stories for Change – you can find out more about that in our blog here. This will run from 23rd-27th November and the results from the survey so far will be fed into the discussions held in these sessions, and summarised in our Day 5 Celebration and Community Commitments workshop. We’d love to see you there to expand on the answers or reflect on other responses. You can book onto all the events that week here.

If you have any more questions or would like to chat more, please drop me a comment below or email enquries@peoplesvoicemedia.co.uk

This year, People’s Voice Media turns 30. That means that for 30 years, we have worked alongside communities to create spaces where people can tell their own stories, share knowledge, and influence change. To celebrate our birthday, we are calling people together for a week of conversation, learning and community – Stories for Change. Find out more below or book your sessions now.

We’re getting rid of conference lanyards and dry sandwich buffets this year – this is a conference you can join from the comfort of your sofa. All sessions will take place on Zoom, and will be interactive, conversational spaces with a focus on building knowledge and practice as a community of people who care about lived experience storytelling.

What will the conversations be about?

We’ve spent a lot of time over the past 30 years championing the value of lived experience stories and trying to get people in power to recognize the expertise held by people who have first-hand knowledge to share. It does feel like the rest of the world is finally catching on. However, at the same time, the culture in which stories are created and heard has transformed. Speaking about your lived experience now means engaging with a structure of digital platforms owned and controlled by billionaires, algorithmic gatekeeping, AI deepfakes, a media landscape hostile to issues of social justice, and shifting questions about who gets to speak and be believed. We are now in an age where anyone can publish their story online, yet whose voice gets heard, believed, and acted on still depends on old and unequal rules. Technology has given communities new ways of organising and connecting, but inequalities around access, power, representation, and whose stories are trusted, remain. The Zoom conversations we have across the week will centre around this question:

Who holds the power around these stories, and how do we make sure they are seen as real evidence, knowledge, and insight?

How will the week work?

We will be hosting five guided sessions across the week, taking place on Zoom from 1pm – 2:30pm each weekday. Each day builds on the learning and questions from the previous one, but all sessions will make sense as standalone events, so you can attend as many or as few as you like.

Here’s the schedule for the week:

Day 1: Monday – The Storytelling Landscape Now, 1-2:30pm

What does it mean to tell lived experience stories in the current moment? Join us for the opening provocation of our week of conversation and learning. In this 90 minute online session, we will confront the storytelling landscape as it actually is: digital access and exclusion, the rise of fake news, disinformation, AI-generated content and a public conversation pulled apart by polarisation. To set the scene for our learning this week, we name the conditions everyone telling a story now has to work within.

Day 2: Tuesday – From Problem to Possibility (A Calling-In), 1-2:30pm

How do we build community around lived experience storytelling in the face of current challenges? This is a 90-minute online reflective practice session about our collective role as guardians of stories. Where Day 1 names the problem, Day 2 turns towards the solutions. This is a calling-in space for building a movement that protects and champions lived experience storytelling, and for asking what the community needs to do to advance storytelling in the face of everything named the day before.

Day 3: Wednesday – Showcase: How Community Reporting Makes the Difference, 1-2:30pm

What can we learn from recent projects employing lived experience storytelling? A showcase of real examples of how People’s Voice Media and partners’ work happens. In this session we’ll explore the difference Community Reporting can make through three case studies of lived experience storytelling in practice.

Day 4: Thursday – Mobilising Knowledge, 1-2:30pm

How does learning from lived experience stories get transformed into real-world change? This session explores what happens once the data is gathered – how does community knowledge connect to research, policy, commissioning, services and campaigning – and what are the blockers to success in this area?

Day 5: Friday – Celebration and Community Commitments, 1-2:30pm

A birthday bash with a difference. We’d love you to join us at the end of our week of learning and conversation in a special Friday session to celebrate 30 years of People’s Voice Media. This is a collection of human stories – voices from People’s Voice Media’s history, Community Reporters, partners and the grassroots. We will also share insights and findings from the Gobby Community Reporter survey and what we’ve learnt across the week. We will close by agreeing commitments that the community will carry forward together.

Frequently Asked Questions

Do I have to attend every session? No, just book on to the ones you are interested in or able to attend. Although the sessions are designed to “speak” to each other across the week, the content, learning and discussions should also stand alone.

Can I attend all the sessions? Yes, absolutely, we’d love to have you join us for the full week. Just make sure you register for each session separately.

How do I book? You can choose your sessions and book via the events page on the Community Reporter website.

Do I have to pay to sign up? No, all sessions are completely free to attend.

I have access needs, how will you make it so I can join in the sessions? Drop us an email enquries@peoplesvoicemedia.co.uk and let us know how we can make it easier for you to participate in the session. You don’t need to have a diagnosed disability to do this – just an idea of what we can do to support you or an access problem that we can try to solve. We will also send out a communication nearer the event to ask people about specific adaptations.

Can you cover personal assistant costs or other attendance costs? We have some budget put aside to support people who would otherwise not be able to join in the sessions – please get in touch with enquiries@peoplesvoicemedia.co.uk to discuss this.

Why is the conference online? We know that sometimes people who would like to attend our annual conference face barriers because of travel, accessibility, cost, caring responsibilities, geography and people’s different circumstances. Moving online for this year gives us a chance to experiment with a way of meeting up that removes some of those barriers. However, we know that online does not automatically mean accessible. Running an event digitally can also exclude some people or present difficulties, and we are trying to work with everyone attending to make sure we put in place as many things as we can to open up participation and adapt things to suit as many people’s needs as possible. If you have an idea for anything that would support towards this aim – please do let us know by emailing enquiries@peoplesvoicemedia.co.uk.

What will happen after the event? We don’t want these conversations to end there. We’ll be taking the learning into the year ahead, and using it to inform our planning, combined with the things we find out from the Gobby survey that is running alongside the event.

What topics will be discussed and how are you looking after people’s psychological safety?
Some of the conversations during the week will explore sensitive and personal issues around social justice, lived experience, power, and inequality. Where we think there are potential triggers, the facilitators will give notice about this before and during the session. All sessions will be run according to our anti-racist principles and guidelines for communication. We will share details of relevant support organisations during each session, and encourage people to participate in ways that feel right for them.

How can I contribute to the discussions? We want to make sure that everyone can contribute in a way that feels comfortable for them. This might be – through talking in a large group, contributing in a breakout room, writing your thoughts in the chat, using tools such as Flinga or Mentimeter. If we use any additional online tools, we’ll always do a demo first to show people how to use them, and if you’re struggling, please do ask the team for help!

Who will be facilitating the sessions? The sessions will be facilitated by members of the People’s Voice Media team, alongside co-producers from the Community Reporter Network. Some workshops will also have special guests from our projects or from other organisations connected to our work.

I have another question not covered here. If you’ve got a question – there’s a good chance other people have too! Please email us enquiries@peoplesvoicemedia.co.uk or leave a comment below and we’ll get you the answers, and update this guide too.

Thera Scotland and People’s Voice Media are using lived-experience stories to open conversations about accountability, advocacy and better support in adult social care. In this blog, project manager and Head of Team and Operations, Kath Peters, tells us more.

What does accountability in adult social care look like when it is shaped by the people who experience services first-hand?

Since January, People’s Voice Media has been working with Thera Scotland to explore this question through lived-experience storytelling; gathering people’s views on what transparent accountability means in practice.

Thera Scotland supports people with a learning disability across Scotland, helping them have more control over their support and live their lives as they choose. Funded by IMPACT, the UK centre for implementing evidence in adult social care, our project forms part of a wider effort to bring research, lived experience and practice-based knowledge together to improve frontline services.

A key aim for the work is to create space for Disabled people, caregivers and supporters to share their stories, reflect on why accountability matters, and identify how adult social care could work better for the people who rely on it.

Training Community Reporters

The project began in February with online training sessions. Participants were introduced to Community Reporting techniques and supported to start meaningful conversations with others about their experiences of adult social care. The training helped people feel more confident to listen carefully, ask open questions and capture stories in a respectful way.

Members, volunteers and caregivers then spoke with friends and family about how the lack of accountability and inefficient complaints procedures affects people’s lives and what better systems could look like. These insights were brought together in a short video, which became the starting point for a Conversation of Change event on 29 June 2026.

From awareness to improvement

A Conversation of Change event is a tool that we use to progress a project from the stage of collecting stories, to using those stories to create change. At a Conversation of Change event, excerpts from stories sharing people’s lived and living experience are used as a catalyst for discussion, reflection and practical improvement. Lived experience is placed at the centre of the conversation, rather than seen as an add-on to professional knowledge. Service providers, supporters and members of the wider community are invited to actively participate in the event, learning from the stories and thinking about concrete actions towards change.

Through the video stories, Disabled people and carers were able to express what transparent accountability means in everyday life. Topics explored included:

• how decisions are explained
• how concerns are responded to
• how people can challenge poor practice without feeling ignored or powerless

Overall, the stories demonstrated that when support works well, people are more able to make choices, build confidence and live with greater independence. When it falls short, the impact can be felt not only by the person receiving support, but also by families, caregivers and wider support networks. This showed how practical issues intersect with people’s personal and interior lives.

Conversation of Change events act as a bridge between awareness and action. By hearing directly from people with lived experience, those involved in shaping and delivering services are encouraged to think beyond broad commitments and consider what accountability looks like in day-to-day practice. That might mean clearer communication, more consistent follow-up when concerns are raised, stronger advocacy routes, or better ways of involving people in decisions about their own support.

Actions for change

IMPACT will now use the video as a conversation starter at targeted events, to help partners move from reflection to practical action. These events will invite people to look closely at what has been shared, identify the actions that matter most, and consider how to make tangible change. Raising awareness of the issues is the first step, but the events create a clear route from lived-experience insight to demonstrable change in adult social care.

By continuing to share and discuss these stories, the project keeps attention focused on the people most affected by adult social care. Community Reporting and lived experience storytelling are used to open dialogue, challenge assumptions and support more accountable, person-centred ways of working. As the work develops, the conversations begun through Thera Scotland, People’s Voice Media and IMPACT’s partnership will help shape practical actions that are informed by the realities of people’s lives.

At People’s Voice Media, our core value is that people should be able to tell their own stories, on their own terms, and those stories should be used to create understanding and influence change.

As part of Touretteshero’s Knowledge Builders programme, Isaac Samuels, Head of Partnerships and Campaigns at People’s Voice Media, is using this approach to explore an important and sometimes difficult question: what does anti-racism mean to disabled people, and how can disabled communities build stronger solidarity in challenging racism?

The project brings together Community Reporting, lived experience and co-production approaches to create opportunities for disabled people to share their perspectives and experiences.

Creating space for different experiences

Disabled communities are incredibly diverse. People’s experiences of disability are shaped by many other parts of their lives, including race, culture, class, gender, sexuality and where they live.

However, conversations about disability and conversations about racism do not always happen together.

Recent political and social debates have also highlighted difficult questions about racism, migration and the ways in which the experiences and frustrations of disabled people can sometimes become connected with far-right or racist narratives.

Rather than avoiding these difficult conversations, the project aims to create space to understand them.

The intention is not to judge people or tell people what they should think. Instead, the work asks what disabled people themselves think about racism and anti-racism, what helps or prevents people from engaging in these conversations, and what could make anti-racism more accessible and meaningful across disabled communities.

Using lived experience to create insight

This approach connects strongly with People’s Voice Media’s wider Community Reporting work.

Community Reporting supports people to tell authentic stories about their lives and experiences. These stories can then be brought together through our Insight process, where lived experience is used to identify common themes, challenges, opportunities and learning.

For this project, disabled people are being invited to contribute through a survey and shared conversations.

The aim is to reach beyond the people and organisations who are already involved in equality or anti-racism work and hear from a broad range of disabled people, including people whose perspectives may not usually be represented in research, policy or organised disability spaces.

Take part in the survey:
https://touretteshero.typeform.com/to/bxYMB5Pe

From stories to change

At People’s Voice Media, we believe that gathering stories should never be the end of the process. Stories and lived experience can help us understand what is happening in people’s lives, but they can also help communities, organisations and decision-makers think differently about what needs to change.

Once the stories and survey responses have been gathered, the project will bring the learning together to identify key themes and develop practical recommendations. The ambition is to share this learning with Disabled People’s Organisations, Disability Rights UK, anti-racism organisations and other partners and networks.

There are also plans to explore bringing disabled people and organisations together for a roundtable conversation about the findings and what action could follow. Ultimately, the project hopes to contribute to a longer conversation about how disabled communities can challenge racism while building stronger relationships and solidarity across different communities.

Help us hear more voices

We want to hear from disabled people with different experiences, backgrounds and perspectives.

You do not need to be an expert in anti-racism, disability rights or equality to contribute.

We are particularly interested in hearing from people who might not normally participate in research or organised disability spaces.

If you are a disabled person, please consider completing the survey and sharing it with others in your community.

Take part in the survey:
https://touretteshero.typeform.com/to/bxYMB5Pe

You can find out more about Touretteshero’s Knowledge Builders programme here:

https://www.touretteshero.com/2026/06/09/knowledge-builders-the-first-cohort

If you are an organisation, community group or network and would like to help share the project or contribute to the conversation, we would also love to hear from you.

Through Community Reporting, we know that change starts by listening differently. This project is another opportunity to ensure disabled people’s experiences are not simply collected, but heard, understood and used to help shape what happens next.

We’re big fans of projects that really showcase the versatility of Community Reporting, and those that put communities and people at the heart of local decision-making in truly meaningful ways. So, you could say that working as evaluation partners on Bristol City Council’s Community Resilience Fund was a dream collaboration for People’s Voice Media. Read on to find out more about this people-powered project that put funds into the hands of grassroots local organisations, and how we used lived experience methodologies to assess its impacts.

Bristol City Council’s (BCC) Community Resilience Fund was a £4m grant fund designed to support community organisations with capital works, especially those that challenged power imbalances in the most deprived communities by improving accessibility, sustainability or offering other future-proofing benefits. The council worked very hard to ensure that people from the local community had a say in where the funding went, how it was allocated and how it was spent. This included having a panel of 100 community experts acting as “resident decision-makers”, supported by local councillors and experts in sustainability, accessibility and capital works. Community and voluntary groups seeking funding were guided through the grant-making process by the BCC Communities Team and by capacity-building organisations WECIL (West of England Centre For Inclusive Living), BSWN (Black South West Network) and Voscur, to ensure greater equity in the application process. But BCC also wanted to make sure that the evaluation of the funding followed the same process and centred community power and participation. That’s where People’s Voice Media came in!

Community Reporting for evaluation

From the panel of community decision makers, seven people were recruited and trained as Community Reporters. The training from People’s Voice Media gave them the skills to conduct video and audio interviews with the grantee organisations, using open questions to explore the on-the-ground experience of applying for the grant, how the money has been used, and what impact it has had on beneficiaries, staff and the local community. We also conducted sense-making sessions with the Community Reporters to help understand what the key themes were emerging from the stories gathered, which then informed the findings in the evaluation report. You can watch our short Impact Snapshot film for some of the highlights from the 23 stories gathered or find all the video and audio interviews here. Some of the headline findings from the Community Reporting phase of the evaluation process were:

• The CRF grant allowed community groups and organisations to meet diverse community needs
• The improvements funded by the CRF broadened and deepened the organisations’ reach within the community
• Organisations achieved greater financial resilience through cost reduction
• The CRF allocations supported strategic planning and futureproofing
• The CRF process was a positive, trust-based funding experience

Ripple Effect Mapping for evaluation

We also wanted to give the grantee organisations space to explore themselves what the impact of receiving the funding had been so far. People’s Voice Media facilitated Ripple Effect Mapping sessions with representatives from 20 of the community groups that received the funding, where they could explore the impact that the works funded from the grant has had on their organisations, individuals and society. (More about Ripple Effect Mapping coming up in a future blog!) A thematic analysis of the maps was then carried out, which identified the following key areas of change across the participating community organisations:

• Accessibility and inclusion
• Skills development and employment creation
• Income generation
• Environmental sustainability
• Support for mental health and wellbeing
• Improvement of community offerings

Evaluation findings

From all this detailed qualitative research, we were able to produce an in-depth analysis of the impacts of the Community Resilience Fund, and also a set of detailed learnings and specific recommendations useful to Bristol City Council and other local authorities or grant-makers looking to support community capital works projects in the future. 

You can read about these in more detail in the Executive Summary or download the Full Report.

If you are interested in finding out more about how People’s Voice Media can support your organisation or local authority to undertake evaluation in a way that prioritises the voice of communities, please get in touch. You can contact us at enquiries@peoplesvoicemedia.co.uk.