How can Salford CCG staff be more deaf aware?

Recently, PVM collaborated with Silent Voices, a partnership between NHS Salford CCG and Healthwatch Salford aiming to reduce inequalities for those with hearing loss. With 20% of people in Salford registered as deaf (and with many more who are hard of hearing), the projected aimed to provide “top tips” to healthcare professionals in order to make services more accessible.

As part of the project, Salford’s Deaf Digital Champions ( BSL users with an interest in digital comms) have taken feedback from the local deaf community to find that digital communication is seen as a positive way to receive messages and information. From this was the idea to create a “top tips” film.

PVM’s role was to facilitate a workshop, run by our very own Rachel Brewster-Wright, to shoot and edit this film using Community Reporting methods. The finished film sees Digital Deaf Champions presenting five top tips, derived from lived experience, to give healthcare professionals insight into what it is like for deaf people to access healthcare, and how this can be improved. You can watch the finished film below or on the Healthwatch Salford YouTube Channel.

Delana Lawson, Chief Officer of Healthwatch Salford, said: “I am delighted that we have been able to work with partners to maintain a dialogue between health care professionals and the deaf community in Salford. 

“Helping groups to promote their own health and care experiences and issues is what Local Healthwatch is all about!”


As part of the CoSIE project, PVM’s Hayley has written a blog over on the project website called It Ain’t What You Do, It’s the Way that You Do It – That’s What Gets Results, looking at why practice-based knowledge needs to be included in the core understanding of co-creation. You can read an except below, or follow the link at the end of this blog to read the feature in its entirety.

“Practice makes perfect” is a well-known saying, but why is practice – as a professional discipline – disregarded in certain spheres? Why do other realms garner more authority than the knowledge engendered from ‘doing’? This blog presents the case for the inclusion of practice-based knowledge within the core understanding of co-creation, and seeks to open up a discussion about how practice holds the key to transferring learning from co-creation processes and replicating them in new spaces.

Read more over on the CoSIE site now.


For quite some time now we’ve been part of the Voicitys project, which has now come to an end. As a pilot project, it aimed to “strengthen social dialogue between residents, stakeholders and policy makers in diverse urban neighbourhoods.”

The project studies four diverse European neighbourhoods: Berlin, Budapest, Manchester and Sassari through three main activities: 1) collecting and curating stories of citizens through Community Reporting (80 citizen stories) 2) collecting and analysing stakeholders’ views through semi-structured interviews (45 interviews); 3) comparing the results of the two methods and elaborating a series of policy recommendations through participative workshops and consensus meetings.

As Voicitys was a pilot project, it was testing a complex methodology and allowed the team of transnational partners to identify problems and make recommendations. Part of the project was to put all of these findings into a handbook so that other diverse neighbourhoods can benefit from the methodology. This can be downloaded here and details the methodology and findings in full.


Earlier this month we took part in National Co-Production Week with the Co-Production Oxfordshire team at their 1-day festival. The festival was a mixture of guest speakers, stalls, participatory workshops and experiential opportunities that looked at co-production from different angles.

At the festival we delivered a micro Conversation of Change session in which people could experience how we work with stories of lived experience to create a dialogue amongst people with different perspectives. Using stories gathered as part of the CoSIE project in the workshop and learnings from delivering Conversation of Change events in this project’s pilots in the UK and Italy, participants got to grips with story dialogue techniques and how stories can be used in co-production environments. Feedback from particpants was great and we spotted a post-it note comment that really made our day – “Loved Community Reporting – this should be used as a basis for all service redesign”. 

A big thank you to the Co-Production Oxfordshire for inviting us and it was great to chat to some like-minded folk and share ideas!


People’s Voice Media is a value driven charity and social enterprise committed to bringing about social change from the ground-up. We do this through using Community Reporting to support people to use digital tools to tell their own stories, in their own ways. We connect the insights in these stories with decision and change makers to help people change their own world, and the world around them. Our work is across the UK and Europe.

As we grow our storytelling movement, we are looking to recruit a fixed term Operations and Project Management Lead (October 2019 and March 2020), for 2.5 days per week (£27,000 pro rota). The role will be focused on the planning, management and delivery of the organisation’s activities, including: 

  • managing workflows, schedules and team members across varied projects and activity streams
  • producing project reports and related administration tasks
  • ensuring project outputs & objectives are delivered on time and to specification
  • writing travel plans and other logistics tasks
  • attending and reporting at project meetings in the UK and Europe

We need someone who lives out our core values in their work. You’ll mainly be based remotely, with travel in the UK and Europe and occasional office days in Salford. You’ll need to be able to work autonomously and self-manage your workflow, whilst also being able to work with different people in collaborative ways. Caring about ‘the detail’ is essential. In return, we can offer an exciting and supportive place to work full of unique folk who are keen to experiment and learn together. 

Sounds like you?

To apply, send us some info about you and what you’d bring to the role via text, audio or video and a CV (in any format) by 30thAugust to

We’ll then invite some people to meet us on 3rd or 4th September in Salford or Liverpool to give us all an opportunity to get to know each other better.