In Calderdale, coronavirus has further exacerbated existing health inequalities. Local insight and data has illustrated that a range of socio-economic factors that impact on people’s health and wellbeing have worsened during the pandemic. To understand these issues further, People’s Voice Media has been working with local organisations and people to use Community Reporting to gather people’s lived experiences of life during the pandemic and explore the impact of it on their wider health and wellbeing. 

Between September and December 2020, we have worked with a group of people from Central Halifax who are from the communities most affected by COVID-19, with a specific focus on engaging with different BAME communities in the area. We trained these individuals as Community Reporters and as part of this training, they have learned different storytelling techniques to enable them to share their own stories as audio and video recordings, and capture stories from across their peer networks. Working with People’s Voice Media, they have curated these stories into a core set of findings that are have been evidenced in an insight briefing. Key topics within the stories include systemic racism, faith and spirituality, outdoors and the environment, creativity, isolation, advocacy, support services, and the political and global impact. The insight briefing sets out the key findings derived from these stories and links this learning to a set of recommendations aimed at supporting the commissioning of health and wellbeing interventions for the area.

Back in September People’s Voice Media came together with representatives from the European partners collaborating on Co-Engage to discuss project progress and share ideas on co creation. The meeting took place in The Quaker Meeting House in Liverpool and proved to be a productive couple of days in terms of developing the project.

Stakeholders from Stockport council and Manchester Access Project also came and presented the framework for the projects they have been working on.

You can read more on the meeting over on the Co-Engage project website.

For quite some time now we’ve been part of the Voicitys project, which has now come to an end. As a pilot project, it aimed to “strengthen social dialogue between residents, stakeholders and policy makers in diverse urban neighbourhoods.”

The project studies four diverse European neighbourhoods: Berlin, Budapest, Manchester and Sassari through three main activities: 1) collecting and curating stories of citizens through Community Reporting (80 citizen stories) 2) collecting and analysing stakeholders’ views through semi-structured interviews (45 interviews); 3) comparing the results of the two methods and elaborating a series of policy recommendations through participative workshops and consensus meetings.

Voicitys.eu

As Voicitys was a pilot project, it was testing a complex methodology and allowed the team of transnational partners to identify problems and make recommendations. Part of the project was to put all of these findings into a handbook so that other diverse neighbourhoods can benefit from the methodology. This can be downloaded here and details the methodology and findings in full.

Interserve is committed to developing and evaluating more personalised ways of working with service users in order to: promote positive life choices; tackle root causes of lifestyle problems; and to build personal capacity and resilience. As part of the Cosie Project – a pan-European scheme looking at the co-creation of public services – Interserve has piloted new ways of co-designing more personalised probation services. Within the pilot process, one of the co-creation tools adopted has been Community Reporting which has been used to gather insight stories from staff and service user on their perspectives of probation services.

Key learning has emerged from these stories. For example, the experiences of service users highlighted many of the things that they valued about the service such as the opportunity to engage in peer mentoring, as well as shedding light onto areas that could be improved such as support provision for low risk offenders. The staff stories focused on people’s motivations for working within the sector with many explaining how the desire to help others was a key factor for them entering this career. However, the stories also brought up issues such as changes within the service that were preventing them from doing the job to the standard they would like.

This toolkit looks at these stories and the insights within them through the lens of personalisation, exploring what can be deciphered from the stories about how probation services can better meet the needs of the individuals involved. The overarching message from this is that personalisation is not something that can be delivered by staff to service users in a linear fashion. Rather what must be established is a working culture of personalisation – for both staff and users – that permeates all aspects of service delivery. Through examining what the contributing factors of this culture could be and by asking probing questions to its reader, this publication seeks to support professionals working in probation to understand how they can enhance personalisation their roles.

Working with communities in Germany, Hungary, Italy and the United Kingdom, the VOICITYS project and People’s Voice Media trained residents in specific neighbourhoods as Community Reporters who have used these skills to tell, understand and share their own stories on topics and issues pertinent to diversity where they live. This report provides an overview of this methodology and its implementation within the project, the findings from the stories gathered, and pan-European reflections on emergent trends across the dataset.  Download the full report below.