Community Reporting is a digital storytelling movement that started in 2007. At its essence, is people using digital tools such as smartphones, tablets and now Zoom to gather lived experience stories from people that they know. Using the Internet, digital media, events and much more, the Community Reporter movement shares these stories with other people, groups and organisations who are in a position to make positive social change.

Fundamental to Community Reporting is the belief that stories are vehicles that build bridges between people and support common understanding. The Community Reporters gather stories on all kinds of topics from across different countries. Take Patrick’s story for example. In this story he shares his experience of volunteering during the pandemic. You can also look at aar0nn’s story about their visit to the Poppy Trail in the Remembrance Woodland area at Rozelle Park or listen to the story Mistarareunite captured in Germany about a Computer Science student’s experiences of physical distancing measures. You also might want to hear what vanessa123 says about her experiences of with social workers or Shaked’s story about applying for asylum.

The Community Reporter website currently has over 5700 stories of people’s experiences of world and here at People’s Voice Media we are completely committed to working with our movement to use the knowledge in these stories to create social change. We do this in various ways, such as writing policy papers (like this one on re-humanising public services), creating short video edits on specific topics (like this one aimed at opening up a conversation about FGM), releasing playlists of extracts on specific topics that share different perspectives (like these on co-production) and much more.

But we know that none of this would be possible without our Community Reporters and their stories. So as part of Make A Difference Day 2020, we want to say a heartfelt thank you to everyone who has shared a story with us over the years and have played their part – one story at a time – in making our world a better place to be!

Hello Everyone! Hayley here from the People’s Voice Media team.

Whilst I now may be a little ‘zoomed out’, I just wanted to say a heartfelt thank you to everyone who made this year’s Institute of Community Reporters’ conference possible. Thank you to every speaker and workshop leader. Also a BIG thank you to all of you who came, shared your ideas, energy and enthusiasm for collaboration, co-production, co-creation… or whatever we call it when we work together to do awesome stuff!

Running through the different events, it was clear that there is a growing push for us to ‘be more human’ (I’ve stolen a Camerados slogan here). It seems that more and more of us are wanting to get back to basics, to connect with folk in very real (even if digital) ways. We discussed the things that may be wrong with our worlds and the institutions and infrastructures that govern them… but we also shared experiences of when humanity is at its best. There were also spaces created in which we could own our own lack of knowledge, challenge each other and learn from others – I hope we can continue to create these spaces and strengthen them in the future. What came through is how important those environments are and how we always need to be reflecting on what we do and why we do it. We should be more open to criticism and see that as a learning opportunity, not a negative (I’m personally trying to work on this!). We need to get more ‘comfortable’ with the ‘uncomfortable’ and be open to having our perspectives questioned. After all if we can’t do that with one another – who is going to watch the watchmen? 😉

With all the events done, I’m left with two feelings. Firstly, the feedback we have had on our work – what’s going right and where we can be better – has boosted my energy and given me ideas to take forward. It has left me and other members of the team ‘buzzing’ to see how people are connecting with storytelling and its potential to create real change. Secondly, and this is perhaps what I am most grateful for on a personal level, is that I feel less alone. There were many of you who popped-up at various events and connecting with you has made me feel less of a lone wolf, and more like a member of a pack. Let’s keep working together. x

“Nobody has a voice – only those in power at the unemployment services. With one strike of a pen they mess up your lives.”

Positively or negatively, services have direct impact on people’s lives and this means that the people working in services, regardless of position, have a relative degree of power. Power isn’t necessarily a bad thing either. Having the power to change something for the better and using such power to do so, is something we should all be striving to do in our lives. Where power is problematic, is when it is distributed in vastly inequitable ways. It is problematic when people making decisions – those with the ‘pen’ – make such choices at a distance from the people whom those decisions affect. It is problematic when this void leads to decision-making without empathy and a prioritising of process over people. Ultimately this leads to poor decision-making and ineffective services. Our work across the UK and Europe involves gathering stories about how people experience the world. 

Over the last couple of years, we’ve noticed a concerning trend amongst a significant proportion of people’s stories when they are talking about experiences of services. These stories span different communities, countries and sectors and collectively they have shown us that we need to ‘rehumanise’ services and put people back at their centre. In many instances, process has replaced common sense, and protocol has replaced humanity. In the context of the COVID-19 pandemic, this need to re-evaluate how our services function has never been greater. Physically we may be more distanced than ever before, so we must work harder to build connections at a human level. In short, we must step out from behind the spreadsheet and connect at an emotional level in order to move forward. This briefing therefore argues that services should focus on the building of relationships, not the building of systems.

Last week we held our second Institute of Community Reporters (ICR) catch-up. The catch-ups are all held online as our members are in various locations across the UK and Europe, and are a 1-hour ‘hello’ and news sharing event.

At the catch-up we were joined by Shelley from The Men’s Room in Manchester. She shared with us how they had been using digital storytelling and lived experience as part of an arts project that looks at ‘what stops us from being well?’. It was great to see Community Reporting being used in this creative way and pushing its development in new directions. Other people on the call felt inspired by this and started to think about how they could adapt how they use Community Reporting too. Result!  

Sarah from the People’s Voice Media team also shared an update on the new Community Reporter site. It’s currently nearly ready from a technical perspective and over the next couple of months we will be bringing the design up to scratch. We are going to try and make it look similar to the current site but enhance it’s usability a bit. The key thing with the new site is that it will work better on mobiles… HURRAH! We should be launching it Dec/Jan time… but this is just phase 1… Next year we will work on enhancing the site further, to make it more usable and accessible. We will be running some sessions to help us in this task – so watch this space, we’d love it if you could give us some ideas!  

There was even time for people on the call to discuss projects they were currently working on that involved storytelling and get some help and advice from one another. We’d love to see more of this informal sharing and support at future sessions… so thanks to everyone who contributed and got involved in the chinwag.

We hold two catch-up’s a year, so save the date for the next one… full agenda and booking link will be available in the coming months. Catch-ups are open to members of the ICR and also non-members too!

*Save the date for the next ICR Online Catch-Up – Tuesday 9th March 2021, 2pm – 3pm (UK time)* 

The CoSIE project is investigating different ways in which public services across Europe can be co-created. In Spain, Valencia Activa and UPV launched the Co-Crea-Te co-working space in January, 2019. Co-Crea-Te offers working space and professional mentoring services to people that are looking to become self-employed. As part of this project, the People’s Voice Media team have been working with Valencia Activa, UPV and the Co-Crea-Te entrepreneurs to use Community Reporting to explore their experiences of the pilot and in setting-up new businesses.

The stories gathered explore a range of topics including:

• motivations for becoming an entrepreneur
• challenges entrepreneurs have experienced when establishing and running their ventures
• what has supported the entrepreneurs on their journeys
• reflections on co-creation and its links to innovation

Looking specifically at what has helped the Co-Crea-Te entrepreneurs, we discovered that not being alone at the start of your venture was key to people’s success. The entrepreneurs discussed how having supportive mentors, as well as peers at the Co-Crea-Te space with whom they could bounce ideas off, were vital components in creating a sense of community and stopping them from feeling isolated as they set-up their businesses. More so, co-creation and collaboration between people was fostered at the Co-Crea-Te space and this has helped the entrepreneurs immensely. As one entrepreneur stated, “co-creation is fundamental because without a creative environment it is impossible for things to grow and develop”. Click below to read a feature article on the stories.