The CoSIE Horizon 2020 applied research project supported the creation of collaborative partnerships between citizens, public sector agencies and services, non- governmental organisations and civil society actors, and private companies. It researched, through practical application processes, how public services can be enhanced via co- creation.

People’s Voice Media led a stream of work that supported public services across Europe to use lived experience storytelling as a tool for co-creation to support service design, delivery, and evaluation. As part of this work, we used our specific approach to lived experience storytelling – Community Reporting – which is a mixed methodological approach for enhancing citizen participation in research, policy-making, service development, and decision-making processes. Watch this short video to find out more about how lived experience storytelling was used in the CoSIE project.

This toolkit synthesises the key learning from these activities and presents a set of resources to help services work with lived experience.