Working with you

Tenant engagement

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We know that one of the key ways to help social landlords deliver their objectives is to encourage resident involvement.

Changes to tenant regulation are making it even more important for housing associations and other social landlords to not only listen to residents but actively involve them in service development and regulation.

“We didn’t want to bore people with more surveys and we wanted to get a good personal response… we really got to the knitty gritty of what people’s points of view are”, Keira from Great Places Housing.

 

We have helped social landlords - such as Ashram, Contour Homes, Symphony Housing and Great Places Housing - achieve this by:

  • Developing creative engagement techniques
  • Supporting different ways for residents voices to be heard and feedback on services
  • Increasing skills and confidence levels of residents, leading to better life chances
  • Consulting residents about changes and developments taking place in their area by informing and involving them.

We share these goals and can help you to engage your residents. Our innovative Community Reporter programme engages often hard to reach individuals or groups, up-skills participants, generates feedback and facilitates consultation and collaboration.
 
These techniques are extremely adaptable and can be used for:
  • Development of co-regulation structures
  • Sustainable resident involvement strategies
  • Embedding resident insight throughout the organisation
     

“Our work with People’s Voice Media has had massive benefits to our residents and us… both as an engagement tool and for consultation, it has really helped to keep people on board with our regeneration project” Ross, a Regeneration Officer.

Download our leaflet on working with social landlords